Who we are and what this covers
NovaKore Corp. (NovaKore, we, us, or our) operates NovaKore's websites, apps, waitlist, creator, community, livestreaming, and related services (the Services). This Policy explains how we handle personal information when you use the Services or communicate with us.
Other companies' services, websites, and apps have their own privacy practices. This Policy does not replace their policies.
Information we collect
Depending on how you use NovaKore, we may collect:
- Contact and waitlist details: email address, optional first name and phone number, referral code, signup time, and waitlist activity.
- Creator partnership applications: contact name, creator name, email, profile or portfolio URL, primary platform, audience range, collaboration interests, games or communities, and your proposed content idea.
- Account and profile details: username, profile image, bio, game and creator categories, linked accounts, preferences, and authentication information.
- Content and activity: posts, streams, recordings, comments, reactions, messages, follows, reports, and other interactions.
- Technical information: IP address, browser or device details, operating system, app version, logs, crash and performance data, and security events.
- Connected-service information: information returned when you choose to connect a music, streaming, social, or other third-party service, subject to that service's permissions.
- Communications: messages, support requests, surveys, feedback, and records of our response.
We may derive general insights, such as feature usage or campaign performance, from this information.
Where information comes from
We receive information directly from you, automatically from your device and use of the Services, from people who use referral or social features, and from services you choose to connect. We may also receive lawful fraud, safety, campaign, or professional information from service providers and partners.
How we use information
We use personal information to:
- provide accounts, profiles, waitlist access, referrals, content, streaming, discovery, community, and support;
- review creator partnership applications, evaluate campaign fit, contact applicants, and administer accepted collaborations;
- send requested service messages, launch updates, and marketing where permitted;
- personalize content and recommend creators, games, or communities;
- measure performance and improve the Services;
- protect users, prevent fraud and abuse, enforce our terms, and maintain security;
- meet legal obligations, resolve disputes, and protect rights; and
- run advertising and measure campaigns only when required consent has been given.
Where law requires a legal basis, we rely on your consent, performance of a contract, compliance with law, and our legitimate interests in operating and securing the Services, balanced against your rights. You may withdraw consent at any time, subject to legal or contractual limits.
Analytics and advertising
NovaKore uses optional site analytics to understand usage and performance. Separately, NovaKore uses Meta Pixel, may use Meta Conversions API, and uses the Google tag for Google Ads to measure waitlist and campaign results. We activate each category only after you enable it in Cookie settings. When Marketing is enabled, Meta and Google may receive browser or device information, page activity, event source information, ad-click information, and campaign events. For a waitlist lead, we may send email and phone values in hashed form to Meta for matching.
Hashing is a security measure, not anonymity: a provider may still match a value to an account. You can choose Essential only, enable optional categories separately, or change your choices through Cookie settings without losing access to the waitlist. See our Cookie Policy.
Public content and social features
Information you make public, such as a username, profile, stream, post, comment, game category, or follower relationship, may be seen, copied, shared, or indexed by others. Choose carefully before posting. Deleting content may not remove copies already shared by other people, retained for legal reasons, or held in temporary backups.
How long we keep information
We keep personal information only as long as reasonably needed for the purposes described here, including to provide an account or waitlist membership, maintain security and backups, comply with law, resolve disputes, and enforce agreements. Retention varies by data type and context. We delete or de-identify information when it is no longer required, unless law permits or requires longer retention.
International processing
NovaKore and its service providers may process information outside your province, state, or country, including in Canada and the United States. Those places may have different privacy laws, and lawful authorities may access information. We use contractual and organizational protections appropriate to the information and applicable law.
How we protect information
We use administrative, technical, and physical safeguards designed for the nature of the information, including access controls, service-provider controls, encryption in transit where supported, and monitoring. No system is completely secure. Protect your credentials and contact us promptly if you believe your account or information has been compromised.
Your choices and privacy rights
Depending on where you live, you may have rights to access, correct, delete, port, or restrict personal information; withdraw consent; object to certain processing; opt out of targeted advertising or certain disclosures; and complain to a privacy regulator. These rights can have exceptions.
Send a request to privacy@novakore.xyz. Describe your request and the account or email involved. We may verify your identity and authority before responding. You may also unsubscribe through an email link, change cookie choices through Cookie settings, or disconnect a linked service through the available controls.
We will not discriminate against you for exercising a privacy right. An authorized agent may submit a request where local law permits, but we may require proof of authority and identity.
Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect their personal information. A higher minimum age may apply where local law requires it. If you believe a child provided information contrary to this section, contact us so we can investigate and delete it where required.
Policy changes
We may update this Policy as our Services, vendors, and legal obligations change. We will post the updated date and provide additional notice or request fresh consent when required for a material new use. Earlier versions may be available on request.
Contact the Privacy Officer
Contact the Privacy Officer, NovaKore Corp. at privacy@novakore.xyz. You may also complain to the privacy regulator where you live. We ask that you contact us first so we have a chance to address your concern.